Shipping & Returns

SHIPPING

Orders are typically processed within 2–5 business days. Once your order has shipped, you will receive a confirmation email with tracking information when available.

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Shipping times vary based on destination, carrier, and product availability. Some items may be produced or fulfilled by one of our trusted production partners and may arrive separately.

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Please ensure your shipping address is correct before completing your order. TruLuv Experience and The Crystal Orphanage are not responsible for delays caused by carriers or incorrect shipping information provided at checkout.

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RETURNS & EXCHANGES

We want you to feel good about your purchase. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help make it right.

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Because many of our products are specialty, limited-quantity, or made-to-order items, all sales are final unless the item arrives damaged, defective, or incorrect.

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For eligible issues, please include your order number, a description of the problem, and clear photos of the item and packaging. Approved resolutions may include a replacement, store credit, or refund depending on the circumstances.

Do not return an item without contacting us first.

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NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

• Made-to-order or personalized products
• Apparel and print-on-demand products
• Crystals, stones, and other individually selected natural items
• Digital products or downloadable materials
• Gift cards
• Items marked final sale

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ORDER ISSUES & CONTACT

If you have a question about your order or need assistance with a damaged, defective, or incorrect item, please contact us through our Contact page.

Please include your name, order number, and a brief description of the issue so we can assist you as quickly as possible.