Privacy Policy
Last Updated: August 23, 2026
TruLuv Experience respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how TruLuv Experience, including The Crystal Orphanage, collects, uses, stores, and shares information when you visit our website, purchase products, book experiences or services, register for events, contact us, or otherwise interact with our website and services.
By using this website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide when you make a purchase, book an experience or service, register for an event, create an account, subscribe to communications, submit a form, or contact us.
This information may include:
• Name
• Email address
• Telephone number
• Billing and shipping address
• Order, booking, and transaction information
• Account and communication preferences
• Information you provide through forms, messages, reviews, or customer support requests
Payment information is processed through our website's authorized payment providers. We do not intentionally collect or store complete payment card information directly.
Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and interactions with the website through cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
• Process and fulfill purchases and orders
• Schedule and manage bookings, experiences, and events
• Communicate with you about orders, appointments, registrations, or inquiries
• Provide customer support
• Manage customer accounts and preferences
• Improve our website, products, experiences, and services
• Send marketing or promotional communications when you have chosen to receive them
• Maintain the security and proper operation of our website
• Comply with applicable legal, regulatory, accounting, and business requirements
We use personal information only for legitimate business purposes related to operating and improving TruLuv Experience and The Crystal Orphanage.
COOKIES & WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate properly, remember visitor preferences, understand how visitors interact with the site, improve performance, and support features such as shopping, bookings, analytics, and marketing.
Some cookies are necessary for the website to function, while others may be used for analytics, personalization, or marketing purposes. Where required, visitors may be provided options to manage certain cookie preferences through the website's cookie or privacy settings.
Third-party services integrated with our website may also use cookies or similar technologies according to their own privacy practices.
DATA SECURITY & RETENTION
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Personal information may be retained for as long as reasonably necessary to provide products and services, maintain business and transaction records, resolve disputes, comply with legal or regulatory obligations, and support legitimate business operations.
Although we take reasonable measures to protect personal information, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
YOUR PRIVACY CHOICES & RIGHTS
Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also unsubscribe from promotional email communications at any time by using the unsubscribe option included in those messages.
To submit a privacy-related request, please contact us through the Contact page on this website. We may need to verify your identity before completing certain requests.
THIRD-PARTY LINKS & SERVICES
Our website may contain links to or integrations with third-party websites, platforms, and services. Their privacy practices are governed by their own policies, and TruLuv Experience is not responsible for the privacy practices or content of third-party services.
CHILDREN'S PRIVACY
Our website and services are not intended to knowingly collect personal information directly from children under 13 without appropriate parental or legal guardian involvement. If we become aware that personal information from a child under 13 has been collected improperly, we will take reasonable steps to address the information as appropriate.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, technology, or applicable requirements. When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.
CONTACT US
If you have questions about this Privacy Policy or how your personal information is handled, please contact TruLuv Experience through the Contact page on this website.